Do you offer phone support
David
Last Update 4 years ago
We Do Not Provide Phone Support
We truly believe it wouldn't be possible to provide effective member support over the phone. We decided to keep our support over email for a few reasons:
It's cost effective.
Our number one priority is to deliver the best value for our members. Providing phpne support would be very expensive and we would have to raise our membership prices.
It's efficient.
We are able to streamline our communication across multiple team members to solve any issues you may have. We can also group our inbound tickets to specialized experts, without passing you around, and can easily identify trends to prevent future issues.
It's faster.
We can quickly go through our online processes to help get your answer faster through the form without putting you on hold.
It's accurate.
Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll alway have access to previous tickets so you won't have to repeat questions.
If you need assistance, please contact our support team via the form in the Help Center.